Disputes & support

If a job didn't go right, raise a dispute and our UK team will mediate within 48 hours.

Ticket #BK-4082

Reviewed by Ketan Patel (Trust Team). Contacted artisan for diagnostic logs.

In progress

Plumbing with James Whitfield

3 Oct 2026 · £120.00 held in escrow

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Issue: Quality of work

Boiler still cutting out with fault code E133 within 1 hour after the service visit. Awaiting response from artisan to inspect the flue sensor.

Evidence

Timeline

Dispute opened

Customer filed issue: Quality of work · Evidence submitted.

Funds frozen in escrow

Auto · £120.00 held securely pending resolution.

Under specialist review

Reviewed by Ketan Patel (Trust Team). Contacted artisan for diagnostic logs.

Resolution & escrow decision

Pending decision within 48 hours

Reply to support or upload more evidence at any time.

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Past tickets

11 recorded

#	Subject	Booking	Outcome	Closed
#DISP-TEST-E960	Leak persisted after repair	Plumbing · James W.	Resolved · full refund	8 Oct 2026
#DISP-TEST-4909	Leak persisted after repair	Plumbing · James W.	Resolved · full refund	8 Oct 2026
#DISP-TEST-1FB2	Leak persisted after repair	Plumbing · James W.	Resolved · full refund	8 Oct 2026
#DISP-TEST-24E2	Leak persisted after repair	Plumbing · James W.	Resolved · full refund	8 Oct 2026
#DISP-TEST-3E3F	Leak persisted after repair	Plumbing · James W.	Resolved · full refund	8 Oct 2026
#DISP-TEST-3596	Leak persisted after repair	Plumbing · James W.	Resolved · full refund	8 Oct 2026
#DISP-TEST-9E18	Leak persisted after repair	Plumbing · James W.	Resolved · full refund	8 Oct 2026
#DISP-TEST-98A5	Leak persisted after repair	Plumbing · James W.	Resolved · full refund	8 Oct 2026
#DISP-TEST-FAB2	Leak persisted after repair	Plumbing · James W.	Resolved · full refund	8 Oct 2026
#DISP-TEST-4AA4	Leak persisted after repair	Plumbing · James W.	Resolved · full refund	8 Oct 2026
#DISP-TEST-9941	Leak persisted after repair	Plumbing · James W.	Resolved · full refund	8 Oct 2026

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Common topics

When you book an artisan, your payment is held securely in an independent client escrow account powered by our FCA-regulated partner Modulr. The artisan does not receive the funds until you inspect and approve the completed job. This gives you peace of mind that the work will be completed to a professional standard before any money changes hands.

If the completed work does not match agreed specifications, do not sign off on the escrow release. Instead, click 'Report an Issue' in your dashboard. Both you and the artisan can upload photos and notes. If you cannot reach an agreement directly, our UK dispute resolution team reviews the case and mediates within 48 hours.

Yes. Every artisan must provide verified proof of Public Liability Insurance (minimum £1,000,000 policy coverage) before they can accept bookings. Artisans carrying DBS badges have had criminal record checks verified, and Gas Safe / NICEIC registrations are validated against regulatory registers.

Cancellations more than 24 hours before the scheduled booking time receive an immediate 100% refund of all escrowed funds. Cancellations within 24 hours may be subject to a standard callout deposit to compensate the artisan for reserved scheduling time.