Escrow & Payments
How funds are safeguarded, when milestones release, and payment security.
Bookings & Cancellations
Scheduling visits, rescheduling dates, cancellation terms, and callouts.
Vetting & Badges
DBS verification, Gas Safe & NICEIC checks, and insurance credentials.
Frequently Asked Questions
When you book an artisan, your payment is held securely in an independent client escrow account powered by our FCA-regulated partner Modulr. The artisan does not receive the funds until you inspect and approve the completed job. This gives you peace of mind that the work will be completed to a professional standard before any money changes hands.
If the completed work does not match agreed specifications, do not sign off on the escrow release. Instead, click 'Report an Issue' in your dashboard. Both you and the artisan can upload photos and notes. If you cannot reach an agreement directly, our UK dispute resolution team reviews the case and mediates within 48 hours.
Still have questions?
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