Support & Knowledge Base

How can we help you today?

Find quick answers on escrow releases, artisan bookings, verification badges, and dispute handling.

Escrow & Payments

How funds are safeguarded, when milestones release, and payment security.

Bookings & Cancellations

Scheduling visits, rescheduling dates, cancellation terms, and callouts.

Vetting & Badges

DBS verification, Gas Safe & NICEIC checks, and insurance credentials.

Frequently Asked Questions

Clear filters 1 articles

Yes. Every artisan must provide verified proof of Public Liability Insurance (minimum £1,000,000 policy coverage) before they can accept bookings. Artisans carrying DBS badges have had criminal record checks verified, and Gas Safe / NICEIC registrations are validated against regulatory registers.

Still have questions?

Can't find what you're looking for? Reach out to our dedicated support agents.